FAQ

Handwashing is gentler on clothes and helps preserve their lifespan. Alternatively, machine wash cold under a gentle setting.

Understandably, no one is perfect, so we will do our best to resolve any issues. Please send us an email as soon as you receive your order.

Please refrain from shipping back any items before contacting our team. We want to make the process as easy as possible for you.

Please email us at hello@mycereta.com within 3 days of receiving the parcel. Kindly state the invoice number, along with the item received and the reason for the exchange.

Once your exchange request is approved, we will email you an Exchange Authorization Reference number and provide you with all the shipping details.

Please email us the tracking number afterward, as we will not be liable for any loss of the exchange item during transit.

Unfortunately, as we strive to pack and ship orders daily, we are unable to change or cancel orders once they have been placed. Please ensure that you choose your items carefully and select the correct shipping option before placing your order.