Shipping & Delivery

We ship worldwide via Ninja Van. Orders will be processed for shipping within 3 to 5 working days (Monday to Friday). However, purchases made during launches and festive periods might be subject to a longer processing time. An email will be sent once your item is shipped.

Return & Refund Policy

We hope you love all of your Ceréta purchases, but we understand that sometimes things just don't work out. We will happily provide you with an exchange as long as your return meets the requirements listed below:

  • Items must be sent back to us within THREE days upon receiving the Exchange Authorization Reference number (please refer to our FAQ).
  • Size exchanges (subject to availability) can be made for the same design and colour only.
  • Items must be returned in their original condition (unworn, unwashed, and unaltered).
  • Please take care when trying on garments, as we cannot accept items that have incurred makeup stains or fragrance from perfume, body lotions, etc. 
  • The shipping and handling fee for the exchange shall be borne by the customer unless the received item is different from the original order. 
  • Exchanges can be made once and are final. 

Unfortunately, no refunds will be provided if there is a change of mind, unless the product has a defect or any mistakes associated to your orders from our end. Should there be any manufacturing defects, we will try our best to arrange for an exchange first. This is however, subject to availability of your purchased item(s).

Please drop us an email within three (3) business days upon receiving the item and please include the requirments above, description of defects and accompanied by a photo evidencing the defect. Items must be in original sale condition (unworn, unwashed or otherwise, unused with original tags/labels attached).

Privacy Policy

This privacy policy sets out how ceréta uses and protects any information that you give us when you use this website. Ceréta is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Ceréta may change this policy form time to time by updating this page. Please check this page from time to time to ensure that you are happy with any changes.

WHAT WE COLLECT

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and / or offers and more.


WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and provide you with a better service, and in particular for

the following reasons:

Internal record keeping.

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you via email, phone or mail. We may use the information to customise the website according to your interests. 

By using our website, you agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your local currency

SECURITY

We are committed to ensuring that your information is secured. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.